Optional Student & Staff Device Insurance
Devices include school-issued iPads, Chromebook, MacBooks, and Desktops. Cell phones or personal technology devices are not included.
Garnet Valley offers optional device insurance for all school-issued devices. Available to both staff and families, this insurance covers accidental damage, including drops, spills, cracked screens, and broken keyboards. Please note: The insurance does not cover intentional damage, neglect, or lost items. Each student must be added individually when purchasing insurance coverage.
Frequently Asked Questions
The following FAQ’s are provided by the Garnet Valley School District. Please refer all questions regarding school-issued technology to Dr. Samuel Mormando, Director of Technology for the Garnet Valley School District.
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No, if any device stops working because of a hardware or software issue it will be replaced by the district at no cost.
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No, device insurance is completely optional for both staff and students. Without insurance, families are responsible for the cost of any damage to district-owned technology, just like they would be for textbooks or classroom equipment.
Offering insurance gives families a choice. It's a proactive, cost-effective option that helps avoid unexpected repair bills while supporting the district’s responsibility to manage resources wisely.
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Accidental insurance covers common incidents like drops, spills, cracked screens, and broken keyboards—anything that makes the device unusable and requires a full replacement. It does not cover intentional damage, neglect, or abuse.
Students and staff are expected to care for their district-issued devices. If a device is damaged or not working, they must report it to the school’s technology support team. Screens are especially fragile, and screen damage usually requires full device replacement.
District-issued devices are the property of the school district. All users and their parents/guardians should be familiar with these key School Board Policies:
📄 101: Philosophy of Education/Mission Statement
📄 220: Student Expression and Posting Materials
📄 224: Care of School Property
📄 249: Bullying and Cyberbullying
📄 814: Copyright Material
📄 815: Acceptable Use
📄 816: Use of Livestream Video
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Garnet Valley is committed to helping students build a healthy, balanced relationship with technology. Our approach combines education, digital safeguards, and strong partnerships with families to support responsible use of district-owned devices.
Here’s how we do that:
Digital Citizenship Education
We use Common Sense Media’s award-winning Digital Citizenship curriculum to teach students how to safely and responsibly navigate the digital world. Garnet Valley is proud to be a Certified Common Sense School District, a recognition given to districts that make digital citizenship a core part of their culture.Parent Partnerships
We work closely with families to create a safe and supportive digital environment. Through our partnership with Family Zone, parents can access a dedicated hub with helpful articles, videos, and courses about managing technology at home.Smart Content Filtering
To help students stay focused and safe online, we use industry-leading content filters:On-campus: Fortinet filters student internet access using trusted, certified security tools.
Off-campus: Jamf Safe Internet extends protection when students use their devices at home, helping maintain consistent digital boundaries no matter where learning takes place.
By blending education with thoughtful safeguards, we help students explore the digital world responsibly—at school and at home.
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No, students are expected to return their school-issued laptops when they graduate. However, they will have the option to purchase their device. The purchase price will reflect current market value and will be shared with students and families ahead of time.
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If your device is damaged or not working properly, report it right away to your school’s Technology Support Specialist.
Staff and students should not try to fix the issue themselves or take the device to an outside repair service. All school-issued devices must be serviced through the district.
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There is no limit. If you purchase device insurance, you can submit unlimited claims per year.
If your device is replaced, the new device will automatically be covered under the same insurance plan.
Device Insurance Terms & Conditions of Coverage
This insurance plan provides protection for the designated device assigned to the insured party (“Insured”) against damage, theft, or loss caused by external events, while in the care, custody, or control of the Insured during the term defined by the district’s program.
Coverage Providers
Insurance Providers: Apple Inc., Dell Insurance Inc., Worth Ave Group, Legacy Technology Services
Policy Administrator: Legacy Technology Services
Liability: Legacy Technology Services is responsible for covering the invoice value of the insured property. If no invoice exists, claims are based on actual cash value.
What’s Covered
Insurance coverage includes, but is not limited to:
Accidental damage
Broken glass screens
Broken LED/LCD displays
Charger port failures
Touchscreen failures
Electrical failures due to accidental damage
Power surges caused by lightning
Water damage
Fire and flood damage
Theft (police report required)
Loss (police report required)
Vandalism
Note: Lost or damaged chargers and/or iPad covers are NOT included in the purchased plan.
Terms of Use
Unlimited Claims: There is no limit to the number of claims submitted per year.
Device Replacement: If a device is replaced, the new device is covered.
Loaner Devices: Coverage transfers automatically to a school-issued loaner of the same make and model.
Deductible: There is no deductible for Garnet Valley School District-issued devices.
Claim Window: Claims must be submitted within 30 days of the coverage term ending.
Documentation: Insured individuals have one (1) year from the claim file date to submit any required documentation. Failure to do so will result in denial.
Claims Process
Report all claims to your school’s Technology Support Specialist.
For lost or stolen devices, a police report must be filed within five (5) days and submitted to school administration.
Claims for damage, loss, or theft that occurred during the coverage term must be submitted within 30 days of the term ending.
Conditions for Valid Coverage
The correct device serial number must be registered with Legacy Technology Services.
Coverage must be purchased within 30 days of receiving the device.
Use of aftermarket chargers voids coverage.
Claims will be voided if the device is:
Repaired outside the district
Intentionally damaged or abused
Taken for service without district authorization
What’s Not Covered
Damage caused by intentional misuse, neglect, or deliberate abuse
Accessories (e.g., device covers, external keyboards, chargers) not listed in the purchased plan
Manufacturer defects (these fall under the manufacturer’s warranty)
Software issues or non-physical damage
Devices stolen from a vehicle without proof of forced entry
Misuse or dishonesty, such as failure to return a device
Damage from nuclear events, war, military action, or government confiscation
Losses from deterioration, temperature change, or illegal activity
Nuclear Exclusion: This policy does not cover any damage or loss related to nuclear reaction, radiation, or contamination.
Legal Limitations
This coverage is secondary, meaning it only applies after any other valid insurance.
Legacy Technology Services is not liable for incidental or consequential damages, including data loss or property damage resulting from device failure.
Cancellation Policy
Coverage may be canceled within 5 days of purchase. After that, it remains active for the full term and cannot be terminated early.
Contact
Dr. Samuel Mormando
Director of Technology & Innovation, Garnet Valley School District
Email: mormans@garnetvalley.org
Phone: 610-579-7350